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09/12/2005 Archived Entry: "Grrrrrr"
I'M NOT IMPRESSED SO FAR. Debra here. We've had our forums on the new host since yesterday evening. The site itself has been live since approximately Friday. We chose this particular host because of their claims of 99.9% reliability (in a 30-day month, that's less than 45 minutes of downtime). Yet as of about 30 minutes ago, the f----ing site is down.
I tried contacting them via their phone number (also a prerequisite when choosing a host: we want real people!) The line was busy. So I tried their "live chat" support. I waited 15 minutes and got repeated automatic messages that "their support personnel were busy with other customers and they'd be right with me." Finally, I sent an email (both directly and using their contact form). I got the following response:
We apologize for the inconvenience. We are aware of this issue and our system administrators are currently working on it. It will be resolved soon. We appreciate your patience and understanding.
Please feel free to visit our knowledge database at: http://helpcenter.ipowerweb.com and http://ipwhelp.com for step by step instructions on working with your iPowerWeb hosting account. Should you require additional assistance please do not hesitate to contact us directly at email@example.com.
Ironically, the tech's signature line was:
iPowerWeb Technical Support Team
"100% Customer Service! - 100% of the Time!"
Posted by Debra @ 03:59 PM CST